Privacy Policy

Effective Date: July 30, 2025

Welcome to Luna! Your privacy is important to us. This Privacy Policy explains how Luna (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our mobile application, website, and related services (collectively, the “Service”).

‍1. Information We CollectWe collect the following types of information:

‍a. Personal Information You Provide
Account Information: Name, email address, phone number, pet information (e.g., name, age, breed, weight).

Payment Information: Wollect billing details (processed securely by third-party providers like Stripe and Revenue Cat).

Veterinary Session Data: If you use live vet consultations (e.g., via video or chat), the content of those sessions may be recorded or transcribed.

b. Automatically Collected InformationDevice Data: IP address, device type, OS, app version.

Usage Data: Time spent in the app, feature interactions, crash logs, diagnostics.

AI Interactions: Questions asked to our AI and responses generated.

c. Third-Party IntegrationsIf you connect Luna to third-party vet services through the app, we may receive or share relevant information necessary to provide care.

‍2. How We Use Your Information
‍We use your data to:Provide and improve our AI pet care services

Offer personalized health advice based on your pet’s profile

Facilitate video or chat consultations with licensed veterinarians

Process payments and manage subscriptions

Monitor usage for analytics and performance

Send updates, confirmations, and occasional pet wellness tips (you can opt out anytime)

3. How We Share Your Information
‍We only share your information when necessary:

‍Service Providers: Such as payment processors, hosting platforms, and vet networks (e.g., Teletails).

Veterinarians: To provide accurate care during live sessions.

Legal Obligations: If required by law or to protect Luna and its users.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

We never sell your personal data to third parties.

‍4. Your ChoicesAccess & Update: You can view and update your account and pet info at any time.

Delete Your Account: You can request deletion of your account and data.

Opt-Out: You may opt out of marketing emails by using the unsubscribe link.

5. Data Security
‍We implement safeguards to protect your data, including encryption, secure cloud storage, and limited access by staff. However, no system is 100% secure.

‍6. Children’s Privacy
‍Luna is not intended for use by children under 13. We do not knowingly collect personal information from children without parental consent.

‍7. International Users
‍Luna is currently only available in the United States. If you’re accessing Luna from outside the U.S., you acknowledge your data may be transferred and processed in the U.S.

‍8. Changes to This Policy
‍We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via the app or email.

‍9. Contact Us
‍Questions? Please contact us at:

‍Email: contact@trylunapets.com