Terms & Conditions

Effective: July 30, 2025 | Last Updated: February 5, 2026

Introduction

Welcome to Luna! These Terms & Conditions ("Terms") govern your access to and use of the Luna mobile app, website, and any related products or services (collectively, the "Service").

The Service is operated by Single Track Ventures LLC. Users agree to these Terms by creating an account or using the Service.

1. Who We Are

Luna functions as an AI-powered pet care assistant designed to help pet owners better understand common symptoms, behaviors, and general pet wellness. The platform may connect users with licensed veterinarians for optional virtual consultations, but Luna itself does not provide veterinary care.

2. Eligibility

Users must be at least 18 years old and legally capable of entering binding agreements. By using Luna, users represent they meet these requirements.

3. Your Responsibilities

Users agree to:

  • Provide accurate, current, and complete information about themselves and their pets
  • Use Luna for lawful, personal, non-commercial purposes only
  • Not use Luna to seek or rely on diagnosis, treatment, or emergency guidance
  • Seek immediate professional care for emergencies or concerning symptoms

You are solely responsible for any decisions or actions you take based on information provided through the Service.

4. Subscriptions, Apple App Store Billing, & Payments

Subscription Plans

Luna offers auto-renewable subscriptions through the Apple App Store:

  • Monthly Subscription: $8–$18 per month (Early Access pricing may vary)
  • Annual Subscription: $50–$130 per year (Early Access pricing may vary)

Payment & Renewal

Payment is charged to your Apple ID account at the time of purchase confirmation. Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period.

Accounts are charged for renewal within 24 hours prior to the end of the current period at the same rate.

Users can manage subscriptions and disable auto-renewal in Apple ID Account Settings after purchase.

Free Trial

Luna offers a 7-day free trial period for new subscribers. Any unused portion of a free trial period will be forfeited when you purchase a subscription.

Cancellation

You may cancel your subscription at any time through your Apple ID Account Settings. Cancellation takes effect at the end of the current billing period.

No refunds will be provided for partial subscription periods after cancellation.

General Terms for All Subscriptions

All subscription fees are non-refundable, including partial monthly or annual periods. We do not store payment card details; billing is processed through Apple.

Users may cancel subscriptions through Apple's standard procedures.

5. AI, Medical & Veterinary Disclaimers

5.1 No Veterinary-Client-Patient Relationship (VCPR)

Using Luna does not create a veterinary-client-patient relationship or any form of professional veterinary obligation.

5.2 AI Limitations

Luna's guidance is generated by artificial intelligence. You acknowledge and agree that: AI-generated information may be inaccurate, incomplete, or inconsistent with professional standards.

AI outputs are for informational and educational purposes only. AI should not be relied upon for medical decision-making, diagnosis, treatment, or emergency determinations.

5.3 Not a Substitute for Veterinary Care

Luna does not provide veterinary care, diagnosis, prescriptions, or treatment. You must consult a licensed veterinarian before acting on any information provided by the Service.

5.4 Emergency Disclaimer

Luna cannot assess emergencies. If you believe your pet may be experiencing an emergency, you agree to immediately seek in-person veterinary care.

Any delay in seeking care is solely your responsibility.

5.5 Live Vet Sessions

Virtual sessions are performed by independent licensed veterinary professionals. These providers are not employees or agents of the Company, and we are not responsible for their advice, actions, or omissions.

6. Location Services Disclaimer

Users acknowledge that:

  • Location data may be inaccurate, outdated, or unavailable
  • The platform does not guarantee the accuracy, availability, or suitability of any emergency hospital listings
  • It is your responsibility to verify whether a facility is open, reachable, and appropriate for your pet's needs

We are not liable for errors or omissions in location-based information.

7. Third-Party Services

The Service integrates with third parties including payment processors, telecommunications providers, video consultation platforms, veterinary professionals, and mapping services.

We do not control third-party services and are not responsible for their actions, data handling, advice, performance, outages, or security practices.

Your interactions with third-party providers are solely between you and the provider.

8. User-Generated Content

By uploading content, users represent they own or have permission to use it. Users grant the Company a non-exclusive, worldwide, royalty-free license to use, display, analyze, and transmit your User Content solely for the purpose of providing the Service.

Users agree not to upload unlawful, harmful, or misleading content.

9. Account Suspension & Termination

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms or misused the Service.

Users may cancel accounts anytime. Provisions that should survive termination (liability limitations, arbitration, indemnification) continue in effect.

10. Limitation of Liability

To the fullest extent permitted by law: The Service is provided "as is" and "as available" without warranties of any kind.

We make no guarantees regarding accuracy, reliability, availability, or results. We are not liable for any indirect, incidental, consequential, or punitive damages, including health outcomes, data loss, injury to pets, or financial loss.

Our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the three months preceding the claim.

Certain states do not allow some exclusions, so some limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Single Track Ventures LLC, its officers, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, or expenses (including attorneys' fees) arising out of: Your use or misuse of the Service; Your reliance on AI-generated information; Your interactions with third-party veterinarians; Your violation of these Terms; Your User Content.

12. Arbitration Agreement & Class Action Waiver

To the fullest extent permitted by law: Any dispute arising from or relating to these Terms or the Service will be resolved through binding arbitration on an individual basis.

You waive any right to a jury trial or class action. Arbitration will take place in Deschutes County, Oregon, under the rules of the American Arbitration Association.

This provision does not apply where prohibited by law.

13. Limitation on Time to Bring Claims

Any claim or action arising out of or related to the Service must be filed within one year of the event giving rise to the claim. After that period, the claim is permanently barred.

14. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

15. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated through the app or by email. Continued use of the Service constitutes acceptance of the updated Terms.

16. Contact Us

Email: hello@trylunapets.com

Location: Bend, Oregon (USA)